You will need to contact the ticket agent you purchased your ticket from, customer service contacts details below
A full list of official ticket agents and which tickets they offer can be found here. Please only purchase from an official ticket agent listed on our website. If purchasing elsewhere eg. secondary ticket sites, social media etc, there is no guarantee that the ticket you are purchasing is legitimate
What’s included with my Camping Ticket?
Our Bronze package gives you access to camp in the Bronze campsite** which features “proper” toilets, hot showers and 24 hour manned Info Hub. (see below for details). Please note only those with a Bronze camping wristband can access the Bronze campsite.
Our Silver package gives you access to camp in the Gold/Silver campsite** which features ‘proper’ toilets, hot showers, pamper parlour (with mirrors, hair straighteners etc), 24 hour manned Info Hub + free car parking. You will need to purchase a Creamfields Gold ticket if you wish to access the Hospitality Arena on site.
Our Gold package includes access to the Gold/Silver campsite** which features ‘proper’ toilets, hot showers, pamper parlour (with mirrors, hair straighteners etc), 24 hour manned Info Hub, free car parking plus access to the exclusive Hospitality Arena on site which will serve you up a complimentary hot meal each day, Hospitality Arena ‘proper toilets’, indoor and outdoor seating areas, leather sofas, wooden flooring, plus access to various exclusive concessions and services including cocktails, Make Up and Hair and glitter tent***
What’s included with my Day Ticket?
If you are purchasing a Gold Day ticket – you get free car parking plus access to the exclusive Hospitality Arena on site which will serve you up a complimentary meal each day. The Hospitality Arena also includes ‘proper toilets’, indoor and outdoor seating areas, leather sofas, wooden flooring, plus access to various exclusive concessions inside the hospitality arena*
If you are purchasing a Standard Day ticket – you get access to the Main Even Arena
* If you are purchasing a Gold Day ticket – you get everything within the Gold Package (excluding the camping features) + free car parking.
**Gold, Silver and Bronze tickets do not include Dreamfields or pre-pitch accommodation, if you wish to book Dreamfields or Pre Pitch accommodation, this needs to be booked separately.
Yes, you can arrive any day your ticket is valid for.
If you have a question regarding your ticket purchase, you will need to contact the ticket agent you purchased your ticket from, Cream HQ do not have access to your booking.
More info and customer service contacts for each official ticket agent can be found at the bottom of this page > https://creamfieldsnorth.com/tickets
Dreamfields accommodation is purchased separately, however, you must have an event ticket (Gold, Silver, Bronze or Standard camping) to gain access to the event which is NOT included in the price of your Dreamfields accommodation.
If purchase a Pre Pitch tent, you still need to purchase your festival ticket separately and must be a Bronze ticket (Pre Pitch campsite is located in within the Bronze campsite).
Yes, you can access the event any day your ticket is valid for
If you have purchased a ticket from one of our official ticket agents, tickets will start to be posted out 2 months before the event and can arrive up to a week before the show. If there has been an issue with delivery or the ticket agent has advised you to collect, you will need to go to the Box office on site where you can collect your ticket, you will need to bring valid photo ID as proof of purchase and also have your order reference.
If you have purchased a gold ticket, as part of your package you receive a complimentary meal each day, the QR token is attached to your wristband and can only be used in the Hospitality Arena and can only be scanned once per day (depending on the number of days you are on site)
We’d love for you to spend your 18th birthday with us! You can still attend provided you are 18 or over on the day you wish to enter the festival site. You can also buy your ticket before your 18th birthday.
For example, if your 18th birthday falls on the Saturday of the event weekend then you would only be able to enter the festival from the Saturday onwards. You would not be allowed entry on the Thursday or Friday.