You will need to contact the ticket agent you purchased your ticket from, customer service contacts details below

A full list of official ticket agents and which tickets they offer can be found here. Please only purchase from an official ticket agent listed on our website. If purchasing elsewhere eg. secondary ticket sites, social media etc, there is no guarantee that the ticket you are purchasing is legitimate

What’s included with my Camping Ticket?

Bronze

Our Bronze package gives you access to camp in the Bronze campsite** which features “proper” toilets, hot showers and 24 hour manned Info Hub. (see below for details). Please note only those with a Bronze camping wristband can access the Bronze campsite.

Silver

Our Silver package gives you access to camp in the Gold/Silver campsite** which features ‘proper’ toilets, hot showers, pamper parlour (with mirrors, hair straighteners etc), 24 hour manned Info Hub + free car parking. You will need to purchase a Creamfields Gold ticket if you wish to access the Hospitality Arena on site.

Gold

Our Gold package includes access to the Gold/Silver campsite** which features ‘proper’ toilets, hot showers, pamper parlour (with mirrors, hair straighteners etc), 24 hour manned Info Hub, free car parking plus access to the exclusive Hospitality Arena on site which will serve you up a complimentary hot meal each day, Hospitality Arena ‘proper toilets’, indoor and outdoor seating areas, leather sofas, wooden flooring, plus access to various exclusive concessions and services including cocktails, Make Up and Hair and glitter tent***

What’s included with my Day Ticket?

Gold Day

If you are purchasing a Gold Day ticket – you get free car parking plus access to the exclusive Hospitality Arena on site which will serve you up a complimentary meal each day. The Hospitality Arena also includes ‘proper toilets’, indoor and outdoor seating areas, leather sofas, wooden flooring, plus access to various exclusive concessions inside the hospitality arena*

Standard Day

If you are purchasing a Standard Day ticket – you get access to the Main Even Arena

* If you are purchasing a Gold Day ticket – you get everything within the Gold Package (excluding the camping features) + free car parking.

**Gold, Silver and Bronze tickets do not include Dreamfields or pre-pitch accommodation, if you wish to book Dreamfields or Pre Pitch accommodation, this needs to be booked separately.

*** Chargeable

Please see below for a list of prohibited items at Creamfields North 2023.

Camping ticket customers

Campsite items apply to customers with a camping ticket only.

Day ticket customers

Day ticket holders should refer to the Event Arena column and notes column only.

PLEASE NOTE – Day ticket customers can bring a bag no bigger than an A4 piece of paper.

Line up to be announced

Follow us on any of the below to be the first to hear about line up announcements:-

FB – www.facebook.com/OfficialCreamfields

Twitter – @Creamfields

IG – CreamfieldsOfficial

Or sign up to our newsletter on www.creamfields/signup

Creamfields North is located just between Liverpool and Manchester in the beautiful Cheshire countryside (Daresbury, Cheshire) and couldn’t be easier to get to, whatever your mode of transport.

Creamfields North 2023

Thursday 24th – Sunday 27th August 2023 – Bank Holiday Weekend

For a breakdown of instalments for each ticket visit the Ticketmaster site here:

Yes, you can arrive any day your ticket is valid for.

If you wish to contact someone at Cream HQ please email info@cream.co.uk

Please note if you have a specific question regarding your ticket purchase please contact the ticket agent you purchased with as we are unable to access your booking, your ticket agent will be able to access your booking and help with your query. A list of Ticket Agent customer service contacts can be found at the bottom of this page https://creamfieldsnorth.com/tickets

Please click the link below for any questions that you have about access.

Yes, there will be locker facilities available to purchase in advance. Lockers will be located in the Campsite Village (so only accessible to camping ticket holders) near to the Co-op store and are accessible 24 hours.  Lockers will be on sale soon

Dreamfields & Pre-Pitch accommodation is on sale now see here for more info

Please note:-

Festival Tickets are not included in your accommodation price, and must be booked separately. Everyone staying in your Dreamfields accommodation must have a 2, 3 or 4 day Creamfields Camping ticket (Standard, Bronze, Silver or Gold) to gain entry

If purchasing a Pre Pitch tent – this does NOT include the price of your ticket, and you will need to purchase a Bronze festival ticket separately.

Please email info@cream.co.uk

There are no pass outs at Creamfields.

If you have a camping ticket and you leave the festival site you WILL NOT BE ALLOWED RE-ENTRY

If you have a day ticket and you leave the festival site you WILL NOT BE ALLOWED RE-ENTRY

If you have a 2 or 3 day ticket WITHOUT camping you WILL NOT BE ALLOWED RE-ENTRY ON INDIVIDUAL DAYS. On leaving the event after each day you will need to produce the ticket for the next day to gain re-entry

Dreamfields accommodation is purchased separately, however, you must have an event ticket (Gold, Silver, Bronze or Standard camping) to gain access to the event which is NOT included in the price of your Dreamfields accommodation.

If purchase a Pre Pitch tent, you still need to purchase your festival ticket separately and must be a Bronze ticket (Pre Pitch campsite is located in within the Bronze campsite).

Working at Creamfields

Bar Staff

To declare your interest in working on our bars at Creamfields, please send an email to jobs@cream.co.uk with your name, contact number and a copy of your CV

Festival Trader

NON FOOD CONCESSIONS
If you are interested in operating a concession (non-food only) at this year’s festival, please contact Lyndsey Doel @ 5D Events, email: info@5dcuk.com for further information

FOOD CONCESSIONS
If you are interested in operating a food concession at this year’s festival, please fill out this form from D&J Catering who will respond to your request: https://www.djcatering.co.uk/events/   Tel: 0116 247 8177.

Volunteering

Festaff have numerous roles available for volunteering at the festival including Bar Assistant, Gate Steward/Wristbanding, Info Point Personnel.

Alternatively email them on info@festaff.co.uk

• Driving Licence – A full or provisional driving licence which is within date
• Passport – A passport which is within date
• Any identification card bearing the PASS logo – more information on the pass scheme website
• A national photo identity card issued by country of origin (other than the United Kingdom)
• Armed Forces PHOTO ID Card

*Please note that customers on site may be asked to produce ID at any point during the event so we advise ALL customers to bring valid ID.    In addition, we operate a Challenge 21 policy so please ensure you bring an acceptable form of proof of age ID.

If you think you’ve got a great idea for Creamfields, we’d love to hear from you!

Please email us:  info@cream.co.uk

If you don’t want the hassle of lugging your tent and prefer a more leisurely and luxurious festival experience arriving onsite to your pre-erected accommodation, then ‘Pre- Pitch & Party’ is for you. This campsite is located next to the Campsite Village and Arena Entrance – as close to the party as you’re going to get!

*Please note that Pre-Pitch & Party campsite is separate from the Dreamfields campsite.

**IMPORTANT** IF PURCHASING A PRE PITCH TENT, YOU WILL NEED TO PURCHASE A BRONZE CAMPING TICKET SEPARATELY. YOUR FESTIVAL TICKET IS NOT INCLUDED IN THE PRICE OF YOUR PRE PITCH TENT

Like the sound of it?

The Pre-Pitch & Party Campsite is open from Thursday 24th – Monday 28th August.

Pre-Pitch & Party is NOT accessible to those with a Standard, Gold or Silver ticket. Pre Pitch campsite can only be accessed with a Bronze ticket which must be purchased separately.

For Questions or Accessibility requirements – please email vipnation@livenation.co.uk before booking.

All images are of expected delivered accommodations – but please be advised final products are subject to some minor changes (for example in furniture colouring or exact layout) depending on exact availability. Anyone beyond the advertised capacity will not be permitted to stay in the structures.

VIP Nation and the festival are solely responsible for delivering the package. T&C’s for entry to the festival can be found here.

Creamfields UK is strictly an 18’s and over event, and we will be operating a strict Challenge 21 policy at the entrances / bars and spot checks will be in operation around the festival site.  Please ensure you bring acceptable forms of valid ID, these are:-

o    An in date photographic driver’s license or provisional licence,

o    A valid passport (not a photocopy). Out of date passports will NOT be accepted.

o    A Proof of Age Standards Scheme Card (showing the PASS hologram) more information on the pass scheme website.

o    An in date Armed Forces Photo ID Card

o    A national photo identity card issued by country of origin (other than the United Kingdom)

*Please note that customers on site may be asked to produce ID at any point during the event so we advise ALL customers to bring valid ID. In addition, we operate a Challenge 21 policy so please ensure you bring an acceptable form of proof of age ID.

Yes, you can access the event any day your ticket is valid for

If you have purchased a ticket from one of our official ticket agents, tickets will start to be posted out 2 months before the event and can arrive up to a week before the show. If there has been an issue with delivery or the ticket agent has advised you to collect, you will need to go to the Box office on site where you can collect your ticket, you will need to bring valid photo ID as proof of purchase and also have your order reference.

Camping ticket holders

If you are camping at the festival, you can bring in your own alcohol. There is a limit of 24 cans and 1 litre plastic bottle of spirit per person. No glass allowed on site, any drinks in glass bottles must be decanted into plastic bottles before arrival.

Cans can be mixed – cider, lager, wine but must not exceed 24 cans.

Please note that alcohol can not be brought into the Event Arena.

Strictly no kegs

Day ticket holders

If you are a day ticket holder, no drinks or alcohol can be brought into the event, apart from 1 x 500ml bottle of water which must be sealed.

No, sorry. Please leave speakers at home (we have lots of speakers in the event arena!). Portable speakers are a prohibited item and there is no facility to store prohibited items including speakers on site. Items confiscated will be discarded. The promoter is not responsible for abandoned items

No, please understand we have thousands of campers on site and even though they look pretty, unfortunately we don’t have enough space for you to erect a gazebo.

No glass is allowed at Creamfields. This includes perfume, foundation bottles, aftershave and mirrors. These are prohibited items and will be confiscated at the entrance (please note there is no facility to leave your belongings and collect after the show) so please double check before you arrive at the show.

*Small make up compact mirrors are acceptable.

Facemasks can be worn. Offensive and full face covering masks are prohibited.

Opening & Closing times will be announced soon

Yes you can if you have purchased a camping ticket, but remember Creamfields is in the middle of a field, we recommend bringing a rucksack instead.

Day ticket holders can bring a bag no bigger than an A4 piece of paper.

Portable Chargers will once again be provided by Charge Candy with multiple swap locations in the Campsite Village, Gold Campsite and arena. For as little as £17.95 you can pre-book a weekend wristband that allows you one full charger per day.

If you have purchased a gold ticket, as part of your package you receive a complimentary meal each day, the QR token is attached to your wristband and can only be used in the Hospitality Arena and can only be scanned once per day (depending on the number of days you are on site)

We’d love for you to spend your 18th birthday with us! You can still attend provided you are 18 or over on the day you wish to enter the festival site. You can also buy your ticket before your 18th birthday.

For example, if your 18th birthday falls on the Saturday of the event weekend then you would only be able to enter the festival from the Saturday onwards. You would not be allowed entry on the Thursday or Friday.

There will be a full range of Official Merchandise available to buy on site at Creamfields from several official outlets. You can find the location of these on the site map or in the app.

Alternatively you can buy merchandise online here: